Job Description

An exciting opportunity has become available at one of the fastest growing IT companies in Singapore. We are expanding and actively looking for a highly motivated individual for the IT Operations Manager role that has experience in M365 cloud services.

Responsibilities:

• A well-rounder for all matters relating to operations management
• Align, track, plan and organize project activities and allocation of resources to meet deliverables from project objectives, within allocated budget
• Responsible for looking after 1st / 2nd line IT Support and IT Processes.
• Working closely and assisting in our IT project operations, implementation and execution
• Responsible for infrastructure roadmaps and disaster recovery services to mitigate future service interruptions
• Responsible for providing strong leadership for all matters relating to operations support, ITIL/ISO processes/guidelines and customer’s support experience with M365 to achieve service excellence
• Ensure compliance to both internal and external SLA
• Perform other related duties as assigned

• Bachelor’s degree or Diploma in Computer Science, Engineering, Information Science, Information Technology or any relevant degrees
• At least 5 years of relevant professional experience in the IT infrastructure field
• Good understanding of M365 cloud technology and have 2-3 years of experience on Microsoft M365 technology or equivalent.
• Proven track record of handling IT operations and infrastructure support escalations (eg. network systems, storage)
• Highly-motivated self-starter who will undertake all activities to the highest professional standards
• Ability to work with, communicate effectively with, and influence all levels of the organization
• Solution driven, able to react quickly and resolve issues so the workflow can continue