Job Description

JOB DETAILS

Manage and support IT Infrastructure including Windows Servers / Network routers & switches / MFP Printers / Desktops & Laptops

Basic knowledge in configuration and managing Firewall, VPN, Wi-Fi Access Points etc

Create and maintain technical documentation related to Windows Servers / IT Applications

Perform periodic preventive and corrective maintenance, updates to software / hardware

Maintain inventory of IT assets using IT tools

Monitor backup & restoration of databases

Knowledge in Active Directory, DNS, GPO, Office 365, SQL Server, Acronis etc

Provide installation, configuration, maintenance and support to users including branch office users

Provide EOD support / weekend support based on team roster

Provide IT support during major campaigns / peak periods

WHO WE ARE LOOKING FOR

Possess a Diploma or Bachelor's degree in Computer Science, information technology, systems engineering or a related field required

Experience in PC and Server Support

Knowledge in EMC SAN Storage is desirable

Available to work period weekends and off-hours for on-site support requirements

* Available for rotational 24/7 on call support