Job Description

Put the World on Vacation At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Provide high quality incident and request resolution for all assigned work, within approved Service Levels
• Escalation point for support tickets that are not able to be completed by Service Desk or Junior Infrastructure Engineers
• Provide timely response and resolution to system alerts received through mediums such as monitoring tools, email alerts, phone calls, etc
• Perform routine operational duties (daily, weekly etc) that contribute to overall reliability of IT systems, such as: Server and application status and log review Data Center maintenance and cleanliness
• Provide after hours support in accordance with the On Call roster
• Ensure all systems are running at appropriate version, service pack and security levels
• Assist with new site setups, and perform site visits as required
• Provide high quality communication in relation to planned or unplanned system outages
• Create and maintain a high standard of documentation
• Design and Implement high quality infrastructure platforms and systems as required
• Provide guidance and mentoring to Junior IT Infrastructure Engineers and Service Desk Engineers as required
• Adhere to all policies and procedures relating to Workplace Health and Safety, ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace
• Demonstrate innovation by identifying and potentially implementing improvements in areas of technology and process

KEY POSITION CRITERIA:

• Core values, competencies and process skills:
  • Follow a risk based approach when performing administration for any systems
  • Strictly follow Change Management processes at all times
  • Provide peer review for others in the team, in particular Junior IT Infrastructure Engineers
  • Provide exceptional Count On Me! service to all internal and external parties
  • Demonstrate integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
  • At all times showing respect for others, along with absolute dedication and loyalty to the team
  • Strong incident and problem management skills
  • Ability to negotiate and resolve conflicts
  • A hands-on, problem-solving, “will-do” attitude
  • Strong time management and planning skills, able lead projects
  • Excellent verbal and written communication and documentation skills

• Technical criteria – intermediate to advanced level required, with at least 3 years experience:
  • Cisco VoIP/UCCE
  • HP server and workstation hardware
  • Microsoft certification and experience in server OS, Exchange 2013, AD 2003 and above, MS SQL
  • Network switches, firewalls and routers
  • Citrix Metaframe
  • VMWare implementation and administration experience in vCenter 5.1 or higher.
  • Symantec End Point Protection
  • Web filtering software
  • Hotel Property Management Systems desirable

A Place for Everyone Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.