As part of the Government Private Cloud to support the capability of the Cloud platforms to deliver a cost effective and sustained level of availability to meet customers\xe2\x80\x99 requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics. Key Responsibilities & Key Result 1. To provide 24x7 Private Managed Cloud infrastructure support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA). 2. To perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management. 3. To perform Cloud infrastructure monitoring and escalation as per standard operations procedures 4. To assist the customer in solving issues related to Private Managed Cloud platforms. 5. To provide support to users on a variety of system technologies including Microsoft Windows
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