Job Description

Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

• Provides 24/7 technical operations support for cloud based solutions to Clients on supported application, DevOps, middleware, security and infrastructure.
• As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet. Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the Client.
• Supports number of tools part of the Integrated toolchain. They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike.
• If unable to resolve, will triage and route the incident to the appropriate level of support.
• Understand high level cloud application architecture and the ability to do initial analysis on incidents.
• Provide Application ID management support.
• Provide cloud elasticity by auto scaling up/down of resources based on the business requirements.
• Provide DR and manual redundancy fail overs.
• Provide daily, weekly & monthly integrated service management reports across the solution.
• Would work on ticketing tool such as ServiceNow, IBM Control Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation.
• Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management.
• Should have used monitoring tools such as IBM APM, NewRelic, Runscope and Netcool OmniBus to monitor the Client's environment.
• Technical understanding of IBM Cloud platform (Bluemix PaaS), Container management, Kubernetes node, ICP management, HA infrastructure and load balancers.

Required Technical and Professional Expertise

• Patching of Oracle database.
• Experience in handling bridges, coordination between different teams, handled change/implementations and preparing implementation plan.
• Knowledge to engage the right resources on the events as per the issues encountered.

Preferred Technical and Professional Expertise

• Above average to excellent communication skills.

• 
  Candidate must be amenable to work on any of IBM locations (Eastwood and/or UP Ayala Technohub, Commonwealth, Quezon City) and Client site (Makati).
• Should be open to work on a client dictated shift (day, mid, night)

About Business Unit IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.