Job Description

Responsibilities

• Manage VMWare infrastructure, including virtual machines, clusters, and storage. Monitor performance and troubleshoot issues to ensure optimal virtualization capabilities
• Oversee the management and maintenance of NetApps storage systems, including provisioning, data backup, and disaster recovery processes
• Deploy and manage System Center Operations Manager (SCOM) and System Center Configuration Manager (SCCM) to monitor and manage our network infrastructure and ensure seamless software deployment and updates
• Manage and maintain Microsoft Active Directory services, including user accounts, group policies (GPO), and domain controllers. Ensure secure and efficient access to network resources
• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
• Provide operating guidance, training and troubleshooting documents to internal and external parties
• Ensure the delivery of support in accordance to project\'s SLA (Service Level Agreement)
• Gathering of logs/information requested from L3 for ticket resolution
• Daily monitoring of COTS infrastructure, documentation of technical processes and product configurations, ensuring proper operation of COTS products purchased by client and assist in recommending improvements
• Able to attend to user on-site when required

• Degree / Diploma in Electronics Engineering / Communication Engineering / Computer Engineering / Computer Science / IT
• Min 3 year\'s working experience as Infrastructure engineer and experienced in fronting customers
• Proven experience as a Systems Administrator or similar role, with a focus on VMWare, NetApps, SCOM, SCCM, and Microsoft Active Directory
• Effective communication and interpersonal skills to collaborate with cross-functional teams.
• Experience in coding or scripting languages such as bash, windows batch, powershell
• Strong understanding of networking principles, protocols, and security concepts.
• Familiarity with ITIL best practices and experience in IT service management would be a plus.
• Able to take after office hours standby duties of one week per month
• Responsible for daily monitoring of COTS infrastructure, documentation of technical processes and product configurations, ensuring proper operation of COTS products purchased by client and assist in recommending improvements
• Relevant certifications such as VMWare, NetApp, Microsoft MCSE, or other related certifications would be a plus
• Standby or recall duties required
• Working location is in Novena
• Singaporeans Only

ST Engineering