Job Description

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Reporting to the Head Of Human Resources & General Affairs. The In-house Sommelier / Trainer must have a vast knowledge of wine, beer, spirits and other beverages to support the Operations Team to provide in-house coaching, training and advises to both customers & employees to deliver first class customer experience.

• He/she will partner the Training and Operations team to actively coach front-line staff to promote wines / spirits sales as well as train them to have basic wine knowledge in promoting wines / spirits sales.
• Responsible for in-store coaching of the front line staff - create, develop and implement training guidelines for employees
• Develop and motivate Operations team members through capability development :
• Coordinating and conducting tasting days or \xe2\x80\x9cwine / spirits of the month\xe2\x80\x9d events for internal staff
• Analyse service quality and customer satisfaction for improvements via CAG QSM results and mystery shopping findings
• Track and research beverage trends in the industry and develop strategies utilizing market and consumer trend information
• Identify and establish internal and external stakeholder relationships.
• Ensure compliance with customs, food and beverage hygiene policies, procedures, health and safety regulations when delivering in-house trainings or tasting workshop.
• Any other ad-hoc duties as assigned by the Management

• WSET 3 Certification or related Certification as a sommelier or a degree in relevant

• ACTA or similar certification will be advantage
• Good knowledge of new and old world wine producing countries including but not limited to different varieties and selections of wines, viticulture, vinification and wine packaging.
• Must have a vast knowledge of beer, spirits and other beverages besides wines
• Ability to coach front-liners to advise customers on wines based on their personal tastes preferences
• Previous experience as a trainer, sommelier or similar role
• Good presentation and communication skills
• Availability to work during stores opening hours, including weekends and holiday

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses (T&C applicable)

Lotte Travel Retail Singapore