Job Description

At Franklin Templeton, we\xe2\x80\x99re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that\xe2\x80\x99s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.Come join us in delivering better outcomes for our clients around the world!We are looking for an Institutional Client Account Manager to join our Client Services team in Singapore. This role will deliver high quality client service to institutional clients within the Southeast Asia region with differentiated service experience focused on driving client excellence. The individual is expected to proactively communicate with assigned clients via email and meetings on issues of interest in order to build and strengthen client relationships.What are the ongoing responsibilities of this position?Ongoing Client Service:Interact with clients regularly to handle all servicing aspects including responding to client queries, implementing custodian changes, guideline changes etcUnderstand client requirements and needs. Work with Sales to meet client demands, including education, training and other value-added activitiesLead annual/quarterly client portfolio review; act as the presenter in meetings when neededProvide daily support to fulfil client account inquires (audits, correspondence, statement, trade processing, web support, etc.)Design and implement enhancements to existing client service workflowsPlay an integral role in new client onboardingsProvide high quality administration support within the Client Services TeamInternal Relationships building:Act as the clients\' advocate in interactions with other internal business unitsLiaise with portfolio managers to prepare for portfolio reviews and any changes in investment guidelines, breaches etcWork with internal teams to troubleshoot and resolve client issues in a timely mannerWork with other teams including New Business Services on client onboardingsMaintain excellent business knowledge, customer needs, internal policies & procedures, as well as systems capabilities and constraintsAssist in creating best practices and maintaining regulatory complianceWork with appropriate internal business partners (e.g. Risk, Legal, Compliance) as required to ensure business standards adhered toWhat qualifications, skills and experience would help someone to be successful?Minimum 10 years of client service or related experience in a client contact capacity in the Financial Services Industry institutional clientele, products, servicing needs, and information standardsExperience with client services in asset management is requiredExperience working in a global business environment with diverse cultures and time zonesStrong client service and problem-solving abilitiesStrong attention to detailAbility to work independently with minimal supervisionAbility to prioritize workflow and coordinate work with othersAbility to interact and work with colleagues in a multi-site and cross-functional environmentExcellent organizational and follow through skillsAbility to travel within the region when neededExcellent verbal and written communication skills in English, additional language skill is a plus#LI-APAC#MID_SENIOR_LEVELExperience our welcoming culture and reach your professional and personal potential!Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there\xe2\x80\x99s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life\xe2\x80\x99s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them coveredFranklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Franklin Templeton Investments