Job Description

VP, Client Account Manager, Group Transaction Banking

Posting Date: 20 Feb 2024

Location:
Raffles (City Area), Singapore, Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.

Job Responsibilities

• Act as the point of escalation for select top-tier corporates and non-bank financial institutions to address complex enquiries/ critical issues across the full suite of Cash Management products/ services
• Manage a portfolio of key Cash Management accounts with a view to strengthen client relationships and identify cross-sell/ deep-sell opportunities to generate new leads for incremental revenue growth
• Achieve a strong understanding of clients\' business operations, Cash Management services and requirements, and organisational structure (focusing on key client stakeholders)
• Collaborate with internal stakeholders to ensure a positive client experience for ongoing maintenance activities, including the deployment of incremental Cash Management products/ services
• Coordinate with in-country teams to address complex enquiries/ critical escalations raised by regional clients with Cash Management services established in core GTB locations
• Lead periodic service reviews to promote continuous client engagement and drive service/ process improvements
• Enhance overall client satisfaction through impactful servicing and proactive sharing of best practices/ new product and service offerings

Job Requirements

• Minimum 8 year relevant experience in an established financial institution (preferably in a client-facing role with a flair for high-value servicing and relationship building)
• Deep understanding of Cash Management products/ services and related operational processes
• Excellent communication skills to manage difficult clients/ situations and engage diverse groups of internal and external stakeholders effectively
• Strong organisational skills with the ability to prioritise, multi-task and work independently under pressure/ within tight timelines
• Meticulous, resilient, self-motivated individual with a positive outlook and growth mindset
• Takes full ownership of assigned tasks and possesses good problem-solving skills in driving complex issues to timely and satisfactory resolution
• Strong team player with ability to work in close collaboration with internal stakeholders to address client needs

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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