Job Description

:

You Lead the Way. We\xe2\x80\x99ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let\'s lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Lead and manage internal and external stakeholders to implement and drive strategic operational efficiencies and process improvements.
• Assist the team with the co-ordination and development of reports, accruals, and bookings in a regular and timely manner.
• Constantly improving the overall customer experience by liaising with partners to ensure closure of customer complaints.
• Establish end to end fulfillment process with vendors and partners.
• Maintaining content on our webpage and ensure information are always up to date and compliant.
• Work on the execution of marketing campaigns, as well as using data research and analysis for pre and post marketing campaigns evaluations.
• Support any User Acceptance Testing when required.
• Generate and track invoices to partners, ensure its accuracy against budgets allocated.

Minimum Qualifications

• Bachelor Degree with more than 3 years of experience in Insurance and/or Financial industry.
• Strong understanding and knowledge in insurance processes and practices in General / Life Insurance.
• Superior project management skills to deliver projects in a timely manner while working across multiple business functions and countries.
• Good interpersonal skills and excellent communicator to develop internal and external business relationships.
• Has an eye for detail and excellent planning skills.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express