What the role is:ISEAS IT serves the Institute through providing effective and timely IT services and support. In this main role, the team provides helpdesk and technical support to all staff and researchers on desktop computers, devices, software, email, websites, and network/wireless connectivity. Besides published materials, the Library has custody of 33 private paper collections from prominent individuals, including Tan Cheng Lock, David Marshall and Tan Chin Tuan. ISEAS Library also has a sizeable collection of photographic, slides and audio-visual materials which document the cultural heritage of Southeast Asia.In other functions, the IT department develops and maintains IT policies (in compliance with IM8), educate end-users in IT security and desktop applications, as well as assist to administer the door access system and readers. Managing the IT recurrent funds for the entire organisation, IT will also assist in the procurement of IT-related equipment and systems to support the operations and production work of other departments.
As always, the team is constantly on the lookout for any existing or emerging technologies to further improve IT services and support, or to enhance user experiences and productivity. The team has also strived to improve IT security awareness of staff through better communication and information dissemination.What you will be working on:
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