Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a highly energetic and curious individual to fill the Intern, Vendor Experience - Q-Commerce position within our Regional team in Singapore. If you are looking for a place to gain hands-on experience and create direct impact, then this may be the place for you!

Responsibilities:

• Collaborate with the project manager to identify opportunities and challenges in the vendor experience.
• Conduct research and analysis to gather insights into vendor needs, pain points, and expectations.
• Work closely with cross-functional teams and stakeholders to implement changes and improvements in the vendor experience
• Assist in developing and executing strategies to enhance vendor satisfaction and operational efficiency
• Analyze data and metrics to measure the impact of implemented changes and identify areas for further improvement.
• Contribute to the development of training materials and communication strategies for vendors
• Draw out actionable insights and recommendations for Customer First initiatives that will improve end-to-end customer experience

Requirements:

• Strong data analytical and problem-solving skills to discover patterns and trends, with a knack for report writing and presentation
• Excellent communication and interpersonal skills
• Comfortable working autonomously and collaboratively in a fast-paced and often ambiguous environment
• Strong organization skills and ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Knowledge of data analysis and visualization tools (Tableau, Data Studio) is a plus
• Hungry to make an impact!
• Commitment period of 4-6 months full-time and ability to start ASAP

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda