Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are seeking a dynamic, analytical, and detail-oriented Vendor Experience & Operation Intern who can partner effectively and closely with our regional and local teams in making impacts to the foodpanda ecosystem. Someone who is comfortable with ambiguity and drives cross-functional projects would be a great fit.

This role will require leveraging foodpanda communication channels to onboard, incubate and educate Shop vendors on utilizing Vendor Portal to manage online retail operation and drive business performance, and guiding both regional and local stakeholders to curate vendor journeys in foodpanda with decisions backed by data and experimentation. This is a great opportunity for someone who would like to learn, collaborate with different stakeholders, and drive impact!

Responsibilities:

• Plan and design the process and framework of vendor communications using the tools available in foodpanda
• Collaborate with regional and local stakeholders in designing and curating the communication pieces that work together cohesively for best vendor journeys
• Analyze vendor adoption data of communication pieces to derive insights and recommendations that adjust or improve the vendor experience in Vendor Portal
• Lead data-informed initiatives, and follow through with business recommendations by executing end-to-end tactics
• Stakeholders you would be working with: Regional and Local Shops Commercial, Shops Operation, Shops Content, and Vendor Programs Teams

Requirements:

• Penultimate or final year undergraduate students in business field (e.g. Management, Marketing, Business, Economics, or similar fields)
• Resourceful and problem-solving mindset with demonstrated ability to provide actionable business insights and recommendations backed by data
• Demonstrated experience in process or SOP design, improvement and implementation.
• Demonstrated experience in data visualization by telling stories with data in a reader friendly way
• Highly proficient in Google Workspace
• Experience in collaborating with multiple stakeholders and leading a team
• Strong passion in the e-commerce industry
• Able to commit for at least 6 months full-time
• Hungry to make an impact!

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda