Job Description

Job Overview

The Community/CS Assistant Intern for World of Tanks & World of Warships will report to Regional Publishing Producer, Operations, WOWS Franchise APAC and Regional Community Manager, WOT Franchise APAC in understanding and reporting for day-to-day operation of World of Tanks & World of Warships in Singapore. The Community/CS Assistant will also work with the APAC Community, CS, and Content team to ensure the language\'s accuracy and quality. The role will focus on supporting the team with information collection, data analysis, and visualized reporting for improving every aspect of community/CS/Content and product publishing and operations and better decision-making.

If you have a passion for the gaming industry, this will be a great opportunity to learn about players, products and businesses! Join us international gaming company and work together passionate gaming professional team.

This is 6 months Intern role to convert to a permanent role upon performance evaluation.

Reports To

Regional Publishing Producer, Operations, WOWS Franchise APAC

Regional Community Manager, WOT Franchise APAC

What will you learn?

Support the daily execution and growth across social, community, and influencer programs, set priorities, and do what it takes to achieve the team\'s strategic goals

Support the daily execution of the CS work to help, and encourage our audience

Measure, monitor, and create detailed reports on community sentiment, concerns, and suggestions as well as community engagement performance

Measure, monitor, and create detailed reports on CS and suggestions to improve the product and enhance the audience\'s engagement

Proofread before/after the publication on the official community channels, and marketing action

Support the localization of content in Chinese to make sure it is in a native manner

Create daily and weekly reports for the identified key learnings and improvement areas.

Support/Learn communication as a bridge between local and regional/global

Work with other country\'s community managers to gather input on regional and cultural differences to ensure campaigns are tailored to be impactful and appropriate regionally and locally

Research the latest trends and best practices to stay up to date on community trend

Work closely with the Community/CS/Content team to develop a thorough understanding of the operations

What are we looking for?

Native level of proficiency in Chinese to work with Simplified/Traditional Chinese community

High efficient in social media space

Avid gamer

Strong will learn/develop yourself as a professional

Self-Starter, Goal oriented, and problem-solving mindset

International mindset and culturally sensitive

Comfortable with numbers and data

Customer orientation and ability to adapt/respond to different types of characters

Resilient and positive

What additional skills will help you stand out?

Active player of World of Warships or World of Tanks

Streaming experience or open to streaming

Good reporting and data visualizing skills

Fluent English

Additional Asian language is a plus

Enjoy challenges to grow and explore various fields of the gaming

Wargaming