Job Description

Who we areSingapores longest established bank, weve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, were on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offerCompetitive internship allowance. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.QualificationsWhy JoinPlay a key role in driving business growth and customer satisfaction in the consumer lending sector. As a Business Quality and Employee Experience Intern, you'll be responsible for supporting the product, business support, sales, digital, and data teams involved in the end-to-end process for the acquisition, onboarding, and management of various secured lending products offered to consumers. You'll have the opportunity to develop your skills in areas such as product knowledge, employee experience, and process improvement.How you succeedTo excel in this role, you'll need to be a strong analytical thinker, with the ability to work independently and as part of a team. You'll need to be a creative problem-solver, with a passion for learning and growing in the financial services industry. Your ability to communicate effectively with stakeholders, including internal teams and customers, will be crucial in driving results.What you doYour responsibilities will include:

• Get to know the different secured lending products offered to consumers

• Understand employee experience at each stage of the product life cycle from various stakeholders

• Work with stakeholders to explore better alternatives to existing tasks/processes

• Prepare change proposals complete with justifications & mitigation supported by data exploration, analysis & presentation

• Assisting in pre-implementation, implementation, and post-implementation activities for change

• Preparing communication contents, primarily for internal stakeholders

• Any other work as assigned from time to time

Who you work withGlobal Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. Its a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. Thats a lot to get your teeth into and many career paths to follow. And youll be doing it all while learning from the best in an award-winning environment.Who you are

• A degree or masters in a relevant field

• Good interpersonal & communication skills

• Proficient with Microsoft Office

• Ability to perform data analysis & storytelling

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills

Learning ObjectivesThis role will provide you with:

• Be exposed to the various consumer lending products available to individuals

• Assist to engage different stakeholders within the end-to-end processes to understand employee experience

• Gain hands-on experience in helping to manage process improvement events

OCBC Bank