Job Description

WALTON INVESTOR RELATIONS EXECUTIVE WHAT WE ARE LOOKING FOR This is a customer-focused role for highly motivated, committed, organized and energetic individuals who have a genuine interest in real estate investment and passion for customer service \xe2\x80\x93 you are detail oriented, results driven, and love engaging with and delivering the highest possible service standards to a diverse group of clients, be it in person or over the phone. WHAT YOU WILL BE DOING

• You will be the first point of contact for our existing investors, and as an official company representative and ambassador, your responsibilities will include:
• Making outbound calls and emails to clients on behalf of our sales team
• Providing a prompt and detailed response to inbound client emails, calls, and WhatsApp messages to troubleshoot issues, answer questions, fulfil requests or provide information

* client calls have a wide range, which include but are not limited to: simple clarification of their basic details, informing clients of their new account managers, providing clients with specific investment updates, inviting clients to upcoming events and webinars

• Providing clear and detailed documentation and reports on client interactions, internal processes, and more, to senior management
• Performing administrative functions including documentation management, filing and data entry
• This role comes under Marketing & Communications, so you will also be tasked with supporting the team with communication materials, webinars, events, and other client-facing initiatives as needed

WHAT YOU NEED TO QUALIFY FOR AN INTERVIEW

• Education of at least a Diploma or Bachelor\xe2\x80\x99s Degree
• At least 2 years of relevant client-facing/customer service experience
• Excellent written and verbal communication skills in English
• Self-starter with exceptional ability to interact and engage with people at all levels
• Ability to work both independently and in a team
• Strong communication and interpersonal skills
• Outstanding computer skills: Microsoft Suite (Excel, Word, PowerPoint, Teams)
• Systems: Sales Force and CRM knowledge a plus

What we offer:

• 5-day work week, 9am to 6pm
• Medical & Hospitalization Leave
• Annual leave of 14 days and birthday leave
• Flexi benefits claims
• Quarterly Bonus (subject to company sales performance)
• Working Location: Orchard Road (Wheelock Place)

* Kindly note that currently we do not have quota for work pass. Job Types: Full-time, Permanent Salary: $2,500.00 - $3,200.00 per month Benefits:

• Additional leave
• Health insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Education:

• Postgraduate Diploma/Certificate (Preferred)

Experience:

• client facing / customer service: 2 years (Preferred)

Work Location: One location Application Deadline: 15/03/2023
Expected Start Date: 21/02/2023