Job Description

Summary

Posted: Jul 21, 2022
Role Number:200403733
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply collaborative place, where everything we create is the result of people in different roles and teams working together to make each other’s ideas stronger. That same passion for innovation that goes into our products also applies to our practices, strengthening our commitment to leave the world better than we found it! Retail & Engineering Solutions makes the world’s best retail experience possible. The IS&T Field Leader is a key position in providing technology leadership and support to Apple Retail markets.

Key Qualifications

• In-depth knowledge of store technology and processes used in Apple Retail
• An understanding of where technology intersects with Apple’s Retail strategy (for stores and online)
• Extremely strong written, verbal and interpersonal communication skills
• An ability to communicate within all levels of the Retail and IS&T organisations
• A highly collaborative working style suited for a large global team
• Fundamental knowledge of programming (understanding of logic) and Networking
• Familiarity of working on MacOS
• Superior time management and multitasking skills
• An ability to seamlessly shift between conversations with technical leaders, business leaders, and Apple Store teams

Description

• Up to 50% travel required, geographic location can be flexible; Singapore, Japan or South Korea preferred • Support Apple Store locations by conducting in-person visits, and supplementing with virtual visits as needed, to ensure the health of the technology in those stores • Be the technology point-of-contact for Store Leadership and store teams • Address escalations/trends/emerging issues in real-time in partnership with the IS&T HelpLine and support teams • Participate in recurring market meetings and calls to represent IS&T, address questions, and evangelise new technology • Drive a culture of accountability and self-sufficiency for technology health within the stores • Educate and inform around key IS&T initiatives with retail store technology stakeholders • Help open, remodel, and close Apple Store locations as needed in partnership with the IS&T New Store Opening (NSO) Expansion team • Be a key partner for the IS&T Retail Store App teams and the tools they create for Retail • Support and execute key app validation testing and pilots in Apple Store locations remotely or onsite • Collect and categorise feedback from store teams on the IS&T apps they use every day • Ensure project or program introductions are implemented smoothly and effectively by coordinating support requirement efforts with cross-functional partners

Education & Experience

Additional Requirements

• Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.