Job Description

ESSENTIAL FUNCTIONS 1. Business Analytics

• Ability to perform complex analysis & develop business models & spreadsheets to meet requirements.
• Creating high-level process flowcharts for new & ongoing projects.
• Creating presentation slides and/or video tutorials for existing & new software implementations.
• Preparing an easy to understand report for supervisors detailing achieved milestones and short-term project goals.
• Solving any other day to day analytical needs

• Performing adequate project management on ongoing and/or new projects including scheduling, planning, maintaining the pipeline, along with their requirements.
• Presenting regular progress reports and setting goals & milestones as needed.
• Facilitating planning, tracking and scheduling software deliverables.
• Testing final modules before pushing changes to production, to ensure developed features meet requirements and are functional.
• Collaborating with various stakeholders to determine software requirements.
• Managing communications regularly between development team and service delivery teams/internal business units.

• At least Diploma in Computer Science, or a related discipline.
• Minimum 3 years of relevant business analyst experience.
• Excellent communication skills – Ability to communicate clearly and effectively in both verbal and written form.
• Confidently able to deliver presentations to a small & large groups alike – in person or via online means (viz. Zoom, etc.).
• Ability to manage expectations between development team & service delivery/internal business units
• Good analytical, problem-solving and critical thinking skills.

• Should have expertise in all of the following. Please note, shortlisted candidates may be asked to undergo a short online assessment to test basic skillset:
• Project management software viz. MS Project & JIRA (advanced level - mandatory)
• Presentation tools such as MS PowerPoint (advanced level - mandatory)
• Spreadsheets & analytical tools such as MS Excel (advanced level - mandatory) and Tableau (intermediate - preferred)
• Designing tools viz. Adobe Creative Cloud (intermediate level - preferred)