Job Description

We are looking for an Application Support Engineer to onboard a Software Solutions company!

Gain the opportunity to venture into modern web application technologies
Basic salary up to $4000 inclusive of AWS+ VB

***ENTRY LEVELS are welcome to apply for this position as training and guidance will be provided!

Working Location: Tanjong Pagar

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation

• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.

• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.

• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.

• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.

• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

• This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.

Requirements:

• Qualification in Computer Science or equivalent

• Willing to work on rotating shifts including weekends and public holidays

• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

• Experience with some programming languages(HTML, JAVA) will be an added advantage

• Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.

Tong Yap Jin (Delvyn) - Outsourcing Team

ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting