Job Description

The RISE mission is to accelerate internet for the Philippines—we do this by focusing on the overall customer experience, providing excellent internet services and creating a positive impact on our partners and industry.

After starting from very humble beginnings and a desire to help the industry and consumer, we have grown to service business and wholesale customers in Cebu and Manila. Our business customers come from every industry but have one thing in common: they require high quality service and great support, companies such as Aboitiz, Amaysim, Ericsson, Uber and many others. This year we founded GetaFIX.ph, an internet exchange that has brought new content to the Philippines and made an outsized impact on everyday connectivity.

If you get excited by improving things and are willing to be direct and apply your skills, you too can accelerate internet in the Philippines. By joining you will be part of a growing business that requires new leaders as we work together to in an environment that values proficiency, proactivity and directness.

You will be rewarded with a competitive salary and conditions including HMO for you and your family. Flex time is offered for some roles and your team mates will be there to help as you build your skills and responsibilities.

As an IT Application Lead, you will help us build our information system, which is used by our staff globally. The RISE mission is to accelerate the internet for the Philippines—we do this by focusing on the overall customer experience, providing excellent internet services and creating a positive impact on our partners and industry.

What you will be doing

• Observe, analyze, and design IT solutions to information needs in our business
• Design information and data models, and develop implementation plans which includes configuration, integration, security, and maintenance
• Manage design, development, and testing of new information and data processing applications with the engineering staff
• Apply security policy on the use of information, data, and applications; manage security implementation initiatives, as well as facilitate security assurance and enforcement processes
• Manage roll-out of applications and data implementations
• Manage application and data maintenance, upgrades, and enhancement programs
• Investigate, diagnose, and resolve issues on our applications as reported by staff in the company
• Develop user guides and knowledge base of applications in use and of data implementations
• Develop and perform training activities on the use of applications and data implementations
• Participate and contribute in the design and management of the entire IT system
• Work with the IT leadership team to assess and develop an IT roadmap for our company

Who you are

• Bachelor’s degree in Information Technology or Computer Science
• 4+ years experience in end-to-end IT management
• Proficiency and hands-on experience with implementing, configuring, and testing IT solutions
• Proficiency with data modeling, information design, data processing designs, data retention designs, while ensuring security according to best practices
• Proficiency with information security standards, policy development, implementation, and enforcements
• 3+ years of experience in software engineering, using any of the following programming languages, Ruby, Javascript, Python, and PHP
• Proficiency in developing scripts and applications for data ETL and reporting purposes
• Proficiency in standard software engineering practices (i.e. source code management, continuous integration, automated tests, pair programming)
• Proficiency with productivity/document applications, like MS Office (Word, Excel), Google Apps (Docs, Sheets), LucidChart, Confluence
• Experience with business applications, like HubSpot (CRM/Sales), Zendesk (Helpdesk), HelpScout (Helpdesk), Podio, AirTable, Xero (Accounting) – particularly with their configuration and API integration
• Experience with business intelligence/analysis applications, like AWS QuickSight, Google DataStudio, Tableau, Causal
• Experience in using cloud services and APIs, preferably with Amazon Web Services (AWS)
• Administration and shell usage of Linux-based systems (CentOS, Ubuntu), as well as administration of Windows-based systems (Win11, Win10) and MS Office
• Highly customer-focused and able to provide a positive experience in conflict resolution
• Excellent communication skills and able to effectively convey messages or know-how to non-technical customers
• Highly dependable and responsive especially in urgent or time-sensitive situations
• Able to maintain high level of integrity and confidentiality

What we offer

• An environment of a sports team that is there to coach each other while being performant.
• A data and software culture that strives to build high quality IT systems.
• An organization of autonomous teams, exploring and trying out solutions in a safe environment.
• A place for you to learn, practice, develop yourself, and contribute to something meaningful.
• A front seat at a fast growing, global company with a lot of opportunities in software, IT, and technology with exposure in telecommunications and web.
• Flexibility and a wide array of health and well-being incentives to keep you balanced.
• An opportunity to work with some of the best and smartest people around.

Working conditions

• Hybrid WFH arrangement unless business need requires physical presence
• Travel may be required
• Overtime or on-call duties may be required
• Flex time or shift schedule may be required (or combination

At RISE, we use a combination of internally developed IT applications, as well as external ones. Whenever possible, we aim to use an already built application from a vendor, and use it to its highest potential; and where needed, extend and integrate that with our internally built applications to form a consistent, cohesive information system that accelerates and supports us in achieving our business goals.

We aim to be a software-native company, and automate many of our business processes, and extensively use data to make the right decisions in real-time. We want to achieve this through a well-built, extensive information system that spans across all departments in the company, with a centralized information dashboard for analysis in supporting business decisions.

Our IT Application team is composed of 3 to 5 cross-functional members and is designed to be complete and responsible for delivering complete applications within our company. We expect our engineers to be not just writing code, but to participate in the entire process from investigating problems, designing solutions, and implementing them into features our staff will love. In addition, we have a leadership team that is composed of team leads, IT Managers, Process Managers, IT Operation Managers, that work together in leading the entire IT department.

We use a goal-oriented IT development roadmap to keep all our teams aligned, which is updated in a weekly cycle by the leadership team. Further, we maintain a corresponding release plan based on a 6-weeks release cycle, where we break down initiatives into sizable chunks that our teams can work with as little inter-team dependency as possible.

Our teams apply an agile process of weekly planning, retrospectives, daily check-in, pair programming, and use Trello to visualize our progress. All our code is version controlled in Github and all code changes go through a peer-review process.

We have a continuous delivery pipeline, using CircleCI, and perform deployment using automated tools (CodePipeline and CloudFormation) in our AWS production site. We built most of our automation tools and we expect all our engineers to participate in maintaining our development tools, delivery pipelines, and production sites.

Our teams are encouraged to spend time developing their knowledge and skills so they stay relevant in their field. We have self-initiated learning sessions and allocate time in weekly sprints for learning activities.

Hiring process

We aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.

Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.)