Job Description

• Leading Healthcare Provider!
• Office Hours / 8-10yrs in IT Applications Support Mgt req!
• Prior exp in Healthcare sector is advantegous!

Our Client is a leading Healthcare provider

Responsibilities:

• Provide technical support on all systems.
• Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
• Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
• Develop an in-depth understanding of the products, applications, and systems to effectively address stakeholders/end-user/customer inquiries and provide expert-level support.
• Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
• Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
• Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
• Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
• Contribute technical insights to assist in application/product development, improvement, and enhancement strategies.
• Contribute to the creation and maintenance of technical resources, including FAQs, troubleshooting guides, and application/product documentation, to empower stakeholders/end-users/customers and colleagues.
• Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
• Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
• Assist in training and sharing your technical expertise and best practices.
• Foster a collaborative learning environment that promotes skill development and knowledge sharing.
• Identify any application/system/project/business risks and keeping the management always informed

Requirements:

• Bachelor in Information Technology Computer Science, Computer Engineering or related disciplines
• Has at least 8-10 years of working experience in developing, implementing, and maintaining IT systems, preferably in IT or healthcare sectors.
• Strong knowledge in Electronic Medical Record Systems, CRM systems, ticketing platforms, Microsoft Office Suite, Mobile App Solution, data analysis via tools such as Power BI or Qlik Sense
• Strong technical background and expertise in application systems and preferred related technical domains like system/network/hardware support and administration, web isolation solution, Wi-Fi solution etc

Other Information

• Working Days/Hours: Mon - Thurs (8am - 530pm), Fri ends at 5pm
• Location: Near Ang Mo Kio
• 2 years contract, may renew or convert depending on performance or business needs
• Good Basic+bonus!
• 2 years contract, may renew or convert depending on business needs/performance

To apply please click on the APPLY NOW button or email your resume to with the following details inside your resume for faster processing:

• Reason for leaving
• Last drawn Salary
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or r\xc3\xa9sum\xc3\xa9 to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Jiang Yiang Dong

EA License | 14C7092

EA Registration Number | R1105012

Company information

Registration No.

201410806W

EA No.

14C7092

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

What\'s your expected monthly basic salary?

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