Job Description

We are seeking a highly skilled and experienced IT Business Analyst to join our team. The ideal candidate will have a strong background in Salesforce administration and experience with the Marketing Cloud platform. Experience with the Sales, Service, and Community Clouds will be an advantage.

In this role, you will be responsible for managing and maintaining our Salesforce environment, with a focus on the Marketing Cloud platform. You will work closely with our marketing, sales, and customer service teams to understand their needs and develop solutions that can help improve their ability to manage and execute marketing campaigns, sales processes, and customer interactions.

Roles and Responsibilities

• Managing and maintaining our Salesforce environment, with a focus on the Marketing Cloud platform, as well as the Sales, Service, and Community Clouds
• Collaborating with our marketing, sales, and customer service teams to understand their needs and develop solutions that can help improve their ability to manage and execute marketing campaigns, sales processes, and customer interactions
• Configuring and implementing new features and functionality in the Marketing Cloud, Sales Cloud, Service Cloud, and Community Cloud platforms
• Troubleshooting and resolving issues with the Salesforce environment, and providing support to users as needed
• Maintaining a strong understanding of industry trends and developments in the field of Salesforce and its various clouds.
• Partner with business stakeholders to understand challenges and opportunities to drive business value, translate these into Business requirements
• Design domain-specific, multi-cloud solutions on the Salesforce Platform that power personalized, frictionless customer experiences and maximize business value.
• Develop secure, scalable, and high-performance solutions that maximize the full potential of the Salesforce Platform.
• Provide analysis and recommendations on optimization of Salesforce IT solutions focusing on Marketing Automation.
• Contribute to projects as a specialist for Salesforce Marketing Cloud complimenting Sales, Services, and Community Clouds.
• Administration and configuration of Salesforce environment, with a focus on the Marketing Cloud.
• Design solutions that maximum usability whilst minimizing code and customization
• Conduct process related end-to-end tests ensuring requirements are met
• Responsible for the acceptance of new system developments from our implementation partner.
• Conduct end-user training for the new services and features launched through the Salesforce platform
• Lead software vendors and external consultants ensuring the quality of deliverables
• Handle support requests, error analysis and correction as part of tiered level support and change request management with adherence to SLA.
• Ensure IT system controls and standards are always adhered to, across all teams
• Provide input to the technology architecture in the analysis of the as-is salesforce landscape for the Salesforce domain, to define a global tech strategy
• Collaborate with other team members to help solve technical/engineering problems at an operational level.

Qualifications and Other Requirements

• Candidate should possess a Degree, Post Graduate Diploma in Computer Science or equivalent
• 5 years of professional experience in IT projects with a focus on Marketing technologies
• Experience in integration of cloud-based enterprise applications focusing on Salesforce Marketing Cloud
• Experience in application integration middleware (e.g., MuleSoft) is an advantage.
• Experience in Agile methodologies is an advantage
• Proven track record of designing successful system landscapes
• Solid understanding of native Salesforce features and functionalities
• Solution-oriented and pragmatic mindset paired with strong communication skills.
• Excellent verbal and written communication skills in English
• Highly organized, strong attention to detail, methodical approach
• Very good conceptual and analytical skills and a high motivation to define sophisticated process solutions.
• Demonstrated ability to work in a cross functional and collaborative team environment
• Salesforce Marketing Cloud Certification
• Experience from at least one full Salesforce.com life cycle implementation
• Experience with the Marketing Cloud, Sales Cloud, Service Cloud, and Community Cloud platforms
• Other Salesforce certification is a plus

Job Summary

• Bridge the gap between requirements and technology
• Automate complex business processes
• Help creating reports and dashboards
• Administrate and configure business applications
• Build sustainable relationships with customer stakeholders and team members
• Align with project and engagement managers, Salesforce partners and other (internal) partners to support planning and implementation in close collaboration with the customer
• Understand and present the developed solution built on the Salesforce platform
• Contribute to internal pivotal initiatives to grow the adoption, such as internal innovations and increasing teammates\' skills by knowledge sharing.

Additional Information

Career Level

Manager

Qualification

Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

5 years

Job Type

Contract

Job Specializations

,

Company Overview

About NTUC Club @ Downtown East Established in 1986 as the entertainment and leisure arm of the National Trades Union Congress (NTUC), NTUC Club is committed to the social mission of providing affordable recreational experiences of choice for our members and the public.

We also support the Labour Movement and aim to build a more inclusive society in Singapore. This means taking a social responsibility towards our staff, the community, and the environment, which is core to everything NTUC Club does.

Brands and Entities

Our key properties include Downtown East, a lifestyle destination which provides exciting activities and fun facilities for members of the Labour Movement and public alike under one roof. With the completion of the five-year Refreshing Downtown East redevelopment project in 2018, Downtown East now includes the nature-inspired D\'Resort, an expanded water park Wild Wild Wet, a myriad of retail dining and entertainment options at Market Square - E!Avenue and E!Hub, and union engagement amenities MUCE (Membership & Union Community Engagement).

Other brands under NTUC Club include Aranda Country Club, Orchid Country Club, Marina Bay Golf Course, Quebec Leisure as well as clubhouses such as Scarlet City, Happy Days, Jest D\'Place and Union Square.

NTUC Club also engages members of the Labour Movement at their various life stages - nEbO, the junior membership arm of NTUC for youths aged 12 to 25; U Live, the community for active agers aged 55 and above; and U Sports, for sports enthusiasts.

Social Commitment

NTUC Club\'s Family Fun Fiesta (F3) is one of the ways we fulfil our social purpose to ensure no one is excluded from enjoying quality recreational experiences. Held several times a year, F3 provides lower-income NTUC members and their families with complimentary experiential fun at our facilities.

In addition, we also give back to the community by volunteering and working with various beneficiaries. Our staff visited beneficiaries such as Willing Hearts and Singapore Food Bank, to help prepare meals. Together with the Attractions, Resorts & Entertainment Union (AREU), our staff sewed stuffed toys made from socks, with proceeds going to Dignity Mama to enable young adults with disabilities to gain basic entrepreneurial skills and lead independent lives.

If you aspire to be part of the Labour Movement, and believe in our social mission, find out more at: www.ntucclub.com/career.

Additional Company Information

Registration No.

S86SS0105G

Company Size

501 - 1000 Employees

Average Processing Time

26 days

Industry

Hotel / Hospitality

Benefits & Others

Miscellaneous allowance, Medical, Sports (e.g. Gym), Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible Allowance

Specific Location

Downtown East

Company photos

1/4

NTUC Club