Job Description

Managerial: 6 - 10 years

Summary

From designing customer engagement channels to offering personalized experiences, our Digital Experience team boosts customer satisfaction by creating seamless user journeys across our web and mobile platforms .




As the Product Owner for Scoot Post Booking, you will take charge of enhancing the post-booking experience for our passengers. From managing their bookings to adding ancillaries, you'll ensure that every interaction post-purchase is smooth, intuitive, and delightful. If you're passionate about creating user-centric digital solutions and driving impactful changes, this role is for you!

Key Responsibilities

Product Strategy and Roadmap

+ Define and own the vision, strategy, and roadmap for post-booking digital products.
+ Collaborate with stakeholders to align product goals with business objectives.
+ Prioritize features and enhancements based on customer needs and business impact.

User Experience and Design

+ Work closely with UX/UI designers to create intuitive and user-friendly interfaces.
+ Conduct user research and gather feedback to continuously improve the post-booking experience.
+ Ensure seamless integration of ancillary services and booking management features.

Agile Product Development

+ Lead the product development lifecycle, from ideation to launch, using Agile methodologies.
+ Write clear and actionable user stories, acceptance criteria, and product requirements.
+ Collaborate with cross-functional teams, including developers, QA, and marketing, to deliver high-quality products.

Performance Monitoring and Optimization

+ Analyze product performance metrics and customer feedback to identify areas for improvement.
+ Implement data-driven solutions to enhance user engagement and satisfaction.
+ Stay updated on industry trends and competitor offerings to maintain a competitive edge.

Stakeholder Management

+ Act as the primary point of contact for all post-booking product-related matters.
+ Communicate product updates, progress, and challenges to stakeholders effectively.
+ Foster strong relationships with internal teams and external partners.


Kotlin Programming Language; Vendor Management; C Sharp (Programming Language); Swift Programming Language; Critical Thinking; Business Requirements Documentation (BRD); C (Programming Language); Qlik Sense; Vulnerability Management; Google Analytics; Security Architecture Design; Application Security; Identity Access Management (IAM); Machine Learning; Contract Management; Security Testing; Navitaire; Microsoft Excel; Conflict Management; Malware Analysis; Application Programming Interface (API); Enterprise Security Architecture; Cryptography; Responsive Layout; Digital Forensics; JIRA Tool; Business Continuity Planning (BCP); Customer Journey Mapping; Visual Basic (Programming Language); Computer Forensics; iOS Development; Salesforce (Software); User Personas; Azure Sentinel; Disaster Recovery Planning; Android Studio; Network Sercurity; NetSuite; Group Problem Solving; Federated Identity Management (FIM); Enterprise JavaBeans (EJB); React.js; Artificial Intelligence (AI); Cybersecurity; Documentations; Data Storytelling; Microsoft .NET Development; Android SDK; Data Privacy; Stakeholder Management; Scrum (Agile); Procurement Procedures; Communication; Standard Operating Procedures (SOPs); Continuous Improvement (CI); Robotic Process Automation (RPA); Problem Framing; Ecosystem Management; Project Management; Tableau (Software); OutSystems; Negotiation; Facilitation; ServiceNow; Apple Cocoa; Power Query; Emerging Technologies; Java; Node.js; AngularJS; Virtual Reality