Job Description

Company Description

The Bosch Group is a leading global supplier of technology and services, employing roughly 400,500 associates worldwide and generating sales of 78 billion euros in 2017 (preliminary figures). Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group\'s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technologies that is \xe2\x80\x9cInvented for life.\xe2\x80\x9d

Robert Bosch (South East Asia) Pte Ltd is a regional subsidiary of the Bosch Group, representing the Group\'s interests in Southeast Asia, where it is currently present in all ASEAN member countries. The company is active in all the company\'s four business sectors of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Asia Pacific headquarters for its Automotive Aftermarket, Building Technology and Bosch Software Innovations businesses, as well as operations for Corporate Research and Advance Engineering, and Information Technology, are part of Robert Bosch (SEA) Pte Ltd. In Bosch, we are committed through our EVP ensuring all our associates to GROW, ENJOY and INSPIRE during their journey with us.



We are seeking a highly skilled and motivated IT Service Delivery Manager to join our team at Bosch. In this role, you will be responsible for ensuring excellence in IT service delivery within the framework of the business plan. As the IT Service Delivery Manager, you will lead and guide the Bosch Digital (BD) team to deliver high-value IT operation and support services to our customers. Your role will involve engaging with customers, providing consultancy, and driving awareness and adoption of IT products and services.

• Take ownership of IT service delivery excellence within the parameters of the defined business plan.
• Lead the BD team to ensure the delivery of high-value IT operation and support services to customers.
• Engage in regular activities and consultancies with customers to drive awareness and adoption of IT products and services.
• Contribute to BD virtual team initiatives through active participation or support for relevant virtual team activities.
• Build and nurture strong business relationships between BD and customers regarding BD Products and Services.
• Actively participate in Customer Engagement activities to disseminate the latest BD products and services, plan and conduct plant-wide BD communication or Info sharing sessions, and engage face-to-face with key stakeholders.
• Manage feedback and escalations from regions/locations effectively and efficiently.

• Minimum 5 years of experience in similar within the IT industry
• Bachelor\'s degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum of 2 years in a leadership position leading a team of dynamic individuals.
• Proven track record of success in IT operations management and IT project management.
• Experience in a Professional Services Organization (PSO) is preferred. Experience in supporting Microsoft applications and systems is a plus.

Bosch