Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices - Windows and Apple Platforms
Escalate and work with third level support/third party vendor on resolution of problem when necessary
Support remotely if necessary
Maintain hardware inventory at assigned locations
Provision new users with hardware, software and account setup
Provide both remote and onsite support for multiple locations, if required
Troubleshoot and resolve a variety of technical problems
Assist with network connectivity issues
Provide great communication and customer service to company employees in person and through phone calls and emails
Work on assigned tasks and projects including hardware and software rollouts
Work with hardware/software vendors, whenever required
Provide training when needed to help facilitate users requests and in the implantation of company projects
Provide VPN support including end-user setup and troubleshooting
Work closely with other support teams (client support team, application support team, server support team)
Develop and document IT operational processes whenever required
Active Directory (User/ID creation, delete, reset, update, distribution list/security and accesses)
Willing to learn and support new IT solutions, whenever implemented
Key Qualifications & Skills
Minimum Diploma in Information Technology or equivalent in relevant discipline
Minimum 2 years experience in PC, hardware, software support & IT security preferably
Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
Perferably with Office 365 hands-on experience of minimum 1 year
Level 1 & 2 Support
Key Requirements
Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
Fluent in English and writing
Currently residing in Singapore
Able to start work immediately or within short notice