• This is a Regional Technical Support Engineer position to support local and our regional ICO Group

Requirements

• Demonstrates excellent IT skills;
• With a degree in IT or related faculty
• At least 2 years\xe2\x80\x99 experience in IT with a large company, preferably a professional services firm;
• Possesses strong organizational skills. With the ability to cope with competing demands and prioritizing tasks;
• Excellent English communications skills (spoken and written);
• Demonstrates the maturity necessary to effectively manage requests;
• Demonstrates excellent IT skills and
• Exhibits honesty, reliability, and a commitment to strict confidentiality.

• Technically proficient
• Strong technical aptitude, especially relating to PC/Server/Network hardware.
• Ability to work in a dynamic and supportive team environment;
• Possess good verbal and written English communications skills;
• Executes tasks with precision;
• Proactive and self-motivated; and
• Makes a continuous effort to broaden personal knowledge and skills to become more effective in this role.
  

• Installing and configuring computer hardware operating systems, servers and applications;
• Monitoring and maintaining computer systems and networks;
• Communicating with staff through a series of actions, remotely or face-to-face, to assist in setting up systems or resolving issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Plan/Create and code internet site and web pages
• Supporting the roll-out of new applications;
• Setting up new users\' accounts and profiles and dealing with password issues;
• Prioritizing and managing many open cases at one time;
• Testing and evaluating new technology
• Handles other ad-hoc, special or urgent requests