Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\xe2\x80\x99s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The IT Engineer II will be responsible for the realization of the customer\xe2\x80\x99s Build, Design and Setup of the network through the Delivery Implementation process. The Senior Engineer will be well versed in various network technologies while maintaining an expert level of competency in network systems and topology to be supported by Lumen. The Senior IT Engineer will work with the Provisioner, Customer Care Manager & the Sales Engineer to validate the commercial design and setup to fulfill the client\xe2\x80\x99s desired solution. The Senior IT Engineer will have in depth and working knowledge of the Lumen Network products and architectures.

The Main Responsibilities

Position Objectives:

• Support in all aspect of Build, Design, Testing and Activation with a 1st time success rate that is within the set target of customer delivery.
• Review of the technical documentation in which the IT engineers II then use to execute the orders to completion.
• Provide technical guidance to the Customer Care Manager and Sale Engineer enabling them to execute on complex network designs.
• Support Global Customer Service Team and Fault Resolution Activation Team on any Post Sale cases/issue terminated in APAC region.
• Troubleshoot & resolve any issue arising out of the build and activation activities.

Essential duties:

• Work with Provisioner, Customer Care Manager to assure quality delivery.
• Enure solution can be build, installed to meet the client\xe2\x80\x99s needs and meeting the customer expectation.
• Obtain training of new product and technologies to be able to consult the technical team members.
• Provide documentation and training as needed to other groups within network Implementation.
• Have a working knowledge and use industry best practices for the technologies supported for various network.
• Interface with other organizations to improve and implement processes, procedures, and automation.
• Perform configurations and implementations of client solutions as needed per management.
• Be a mentor and subject matter expert in the use of prevailing technologies.
• The ability to multitask between several complex solutions, ability to coordinate, orchestrate, and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment.

What We Look For in a Candidate

• Knowledge of industry best practices for supporting Network Technologies
• Strong understanding of network infrastructure and network hardware
• Strong inter-personal, communication and organizational skills
• Exceptional customer service and relationship building experience.
• Experience in troubleshooting complex network solutions.
• Highly motivated to contribute to ensure a success of the implementation.
• Working knowledge of various network products such as SD WAN, IPVPN, DIA and HSIP
• Practical 3rd line experience in the installation and troubleshooting of infrastructure devices, including routers and switches.
• Practical experience in the Telecommunications and Networking.
• Understand network design for routed and hybrid solutions.
• Good analytical and problem-solving skills
• Understanding and practical experience of Cisco routers and switches and related IOS
• Has an understanding and practical experience of Juniper EX Series
• Demonstrable experience with all IP Routing protocols to a CCNP or JNCIA level
• Knowledge of application transport and network infrastructure protocols

Desired skills:

• Experience in support or implementation of BGP, MPLS and SD WAN
• Working towards CCNP / CCDA / JNCIS or equivalent experience
• Experience with Security deployments and configuration
• ITIL 4.0 Foundation

Education or Equivalent Experience:

• Bachelor\xe2\x80\x99s degree or equivalent experience
• 2+ years hands on experience within a complex IT environment
• 2+ years of direct hand on Network experience
• Industry standard certifications

What to Expect Next

Requisition #: 331077

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what\xe2\x80\x99s included in these checks can be found in the Post Offer section of our . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen Technologies