Job Description

JOB DESCRIPTION IT Executive About Us TwinRock Group is a diversified group of companies with a focus in security services and software development. The security services subsidiary of TwinRock JOB DESCRIPTION IT Executive About Us TwinRock Group is a diversified group of companies with a focus in security services and software development. The security services subsidiary of TwinRock is a full-service risk management and security firm, covering manned guarding, security systems and security consultancy. The company proactively helps its clients develop holistic and effective risk management strategies to achieve their desired security outcomes. The Group is rapidly expanding, including in new areas like hospitality and corporate services. Reports To The IT Executive will report to the Managing Director. Job Overview We are looking for an engaging and experienced executive responsible for handling duties within IT Services. To be successful as an executive you must have excellent written and verbal communication skills, interpersonal skills, and knowledge of IT process. Responsibilities - IT Executive 1. Setup, install, maintain, upgrade, and troubleshoot Wi-Fi, company servers, PC/hardware/software/telecommunications/LAN & network infrastructure etc. 2. Maintain IT inventory and inspect the use of technological equipment and software to ensure security, functionality, and efficiency. 3. Provide timely IT support to manage and resolve any IT-related matters and/or issues that arise within the Twinrock Group. 4. Manage and maintain company website, network capacity and email/domain administration such as creating/maintaining user IDs and email addresses. 5. Review all technical support related processes and documentation for continuous improvement. 6. Assist and train users in IT applications and provide support and advice to users when required. 7. Assist in the procurement of hardware, software, telecommunication, audio-visual/office equipment when required. 8. Determining budget for IT equipment needs, upgrade needs and systems needs when required 9. Assist in any other duties in the firm and other associated entities. Competencies . Minimum 2-3 years of relevant experience and/or certifications in IT related field . Diploma/ Degree in Information Technology/ Computer Science/ Engineering or related discipline from a recognised institution. . Able to work independently and as a team to work fast and meet tight deadlines. . Excellent organizational skills. . Required knowledge and experience in network infrastructure troubleshooting website setup server and network setup user PC/laptop setup and maintenance of server, Wi-Fi, firewall, domain, AD, DNS, and other IT software/hardware etc. . Proficiency in MS Office products, particularly Excel and Outlook, will be favourably considered. . Experience in automation and writing macros (VBA, Python) is a plus. Our Recruitment Philosophy Discover endless possibilities for career advancement at TwinRock Group, where everyone is given a fair chance for progression and rotation. We seek individuals who are committed to learn and upskill themselves, and will be given opportunities to contribute to and be recognised in the company's operations and success.