Job Description

- To provide 1st level of production support including, but not limited to, preventive maintenance, monitoring, problem identification, root cause analysis, case escalation and timely resolution of issues/problems, so as to prevent future recurrence of similar incidents.
- To provide assistance & support in setting up & troubleshooting office-related IT such as desktops, laptops, printers, storages & office internet.
- To support and work with other functional teams (i.e. 2nd and 3rd levels of support such as infrastructure team, application team, etc.) to resolve complex issues relating to infrastructure, hardware, software and business application systems.
- To respond to and provide technical support via emails, conference calls, online messaging platforms, as well as on-site at designated remote locations (where required).
- To monitor support tickets and SLAs of cases, while keeping the stakeholders informed of the case progress and closures.
- To document problems and corresponding solutions, and record them in the Knowledge Base (KB) repository upon closures of cases.
- To assist in preparing and updating documentations e.g. technical specifications, test plans, user manuals, configuration records, change logs, etc. to ensure proper management of records.
- Any other ad hoc duties assignedRequirements
- Min 1 year of relevant working years
- Meticulous and able to work methodically to diagnose, analyse and troubleshoot IT issues.
- Able to multi-task and effectively prioritize tasks to ensure timely closure of tickets and issues.
- Able to communicate effectively, openly and professionally to users, co-workers and
stakeholders, on problems, root causes and solutions.
- Possess good time management and documentation skills.Lim Shen Chee (Reg No. R1660557)
EA License No. 07C5771Job Type: Full-timeSchedule:

• Monday to Friday