It Helpdesk Analyst (perm/east/technical)
Singapore, Singapore
Job Description
- Position: IT Service Desk Analyst
- Employment Type: Permanent
- Location: Changi Business Park
12 hour shifts from 7am to 7pm or 9am to 9pm. Shift schedule: 3 days work, 3 days off.
Responsibilities:
- Provide a high quality, first level of support to all stakeholders in resolving issues and ensure that a clear customer focus is maintained and that support calls are dealt with inside agreed service level agreements (SLAs).
- Ensure the Service requests, issues and Problems tickets are logged in ITSM ticketing system.
- Escalate more complex server and system operation issues to the relevant level 2 and 3 teams and ensure a timely resolution and closure of tickets within SLAs.
Requirements:
- Minimum 2 years of customer service experience in IT environment.
- Comfortable to do shift work and work on weekends and public holidays
- Experience in Data Center operation functions, performing monitoring and daily tasks.
- Experience in handling customers call and good problem escalation skill.
- Good interpersonal skills and communication skill to deal effectively with others.
- Ability to organize priorities to ensure that requests are completed on time.
- Knowledge in IT computer operation. Handling daily operation of running batch job,
- monitoring and handling of external printing service.
- Helpdesk or Service Desk customer handling experience meeting customer satisfaction.
- Added advantage with industry certification in ITIL Foundation or ITIL intermediate Certification.
If keen, kindly apply or forward your CV at stefan.olsem@tangspac.com
Tangspac Consulting Pte Ltd #03-02 The Octagon, 105 Cecil Street, Singapore 069534 EA Personnel Name: Olsem Stefanus Emmanuel EA License: 07C3635 | EA Registration: R2094432
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Job Detail
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Job IdJD1308262
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned