Huang He Consultancy

There is currently an open position for an IT Helpdesk Analyst. The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first level support. To provide technical support to Chinese speaking end users. Proficiency in Chinese…

Brief Description:Handling tickets and resolving EUC issues.Job Description:Good knowledge of desktop support for both hardware and softwareBasic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating SystemSingle point of contact for end users to…

EUC Engineer L2Brief Description:End User Support, strong in supporting all Windows, iOS, and macOS systems, applications, and networking related.ResponsibilitiesBasic help desk resolution and service desk delivery.Routine System administrative activitiesResolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines.…