Job Description

:

• Responsible for answering incoming client and candidate phone calls, and responding to client incoming emails.

• Client and candidate Level 1 support: o Resetting account password o Providing update on status of cases of existing clients, and call to action if applicable. o Relaying case actionable request to respective case owners. o Relaying products and service inquiries to sales team for non-client's requests. o Relaying client and candidate escalations to client support and other applicable channels. o Handling candidate platform inquiry. Platform navigation i.e. walking applicants through on filling out consent forms and AMYA questionnaire over the phone. o Ticketing AMYA issues raised by client/ candidates for BA support. o Handling candidate MI/AI responses, uploading files into AMYA and logging in updates for Case Owners and VO/RO. o Handling verifier responses and channeling them to fulfillment team. o Coordination of client and candidates to respective Case Owners etc.

• Entering calls and emails in in AMYA to track client and candidate communications.

• Ensuring that changes requested by the clients on their accounts are relayed to the CSP (Client Success Partner and Client Support team (CSA/CSM).

• Ensuring that changes requested by candidates on their online profile are logged and tracked in AMYA and relayed to the fulfillment team managing the case.

• Managing client and candidate platform complaints that are unresolved on Level 1 trouble shooting.

• Meeting the organization's goals or key performance indicators to ensure client satisfaction * Managing Continues improvement log and reconduct IP tracker.

• Other related duties as assigned

Skills / Knowledge:

• Proven track record of success, consisting of:
• Excellent communication skills both verbally and written
• Ability to represent organization in a positive and professional manner
• Superior time management skills and strong attention to detail
• Experience in handling sensitive material
• Strong desire to succeed and be able to work independently and as part of a team
• Excellent organizational skills
• Strong ability to navigate through operating systems, internet and software easily

Job Types: Full-time, PermanentSalary: Php20,000.00 - Php23,000.00 per monthBenefits:

• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary