It Helpdesk Coordinator
Singapore, Singapore
Job Description
JOB SCOPE
- Handle incoming calls & walk-in customers at the customer service centre
- Sort and filter returned products
- Prepare 1-to-1 exchange items
- Conduct incoming and outgoing quality control (QC) checks on electronic products
- Perform follow-up calls as required to resolve outstanding warranty claims
- Prepare daily and monthly technical RMA reports
- Keep department work area clear and tidy
- Help out at events when needed
- Ad hoc tasks as assigned by technical department and General Manager
JOB DETAILS AND BENEFITS
- On-the-job training provided
- 5-day work week (variable day off depending on roster)
- Job location: Kallang (nearest MRTs: Aljunied via feeder bus, Potong Pasir)
- Punctuality incentive
- Medical coverage
REQUIREMENTS
- Good work ethic
- Able to handle customers well (please indicate your experience, if any)
- Willing to learn, works well in teams
- Familiarity with / interest in IT products preferred
- Fresh grads welcome (min. requirement: ITE)
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Job Detail
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Job IdJD1044626
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned