Job Description

Location:

Suntec/Raffles, Singapore

Employment Type:

12-Month Contract

Salary:

Up to SGD $3,000/month (depending on experience)

About the Role

We are seeking a dedicated and resilient

Customer Service Agent

to join our team. This role involves handling inbound and outbound calls, emails, and chatbot responses for a public-facing hotline. The ideal candidate will have strong communication skills, thrive under pressure, and deliver excellent first-call resolution to customers.

Key Responsibilities

Provide first call resolution to users who called into our hotline which is public facing, advising on issues Handle inbound calls from the public, providing accurate and timely assistance. Resolve issues on the first call whenever possible, or escalate as necessary. Liaise with internal support and product teams for issue resolution. Perform outbound calls to users requesting callbacks. Respond to assigned emails and manage chatbot queries. Document, track, and follow up on all cases according to procedures.

Requirements

Minimum

O Level

qualification. Prior

inbound & outbound call experience

preferred. Has a basic IT support background Strong problem-solving and communication skills. Ability to remain calm and professional under pressure. Willingness to work on

rotating shifts, weekends, and public holidays

.

Work Schedule

44 hours/week, 5.5 days. Rotating shifts: 6:45 AM - 3:45 PM 8:00 AM - 5:00 PM 9:00 AM - 6:00 PM 11:00 AM - 8:00 PM 12:45 PM - 10:45 PM Public Holiday allowance: SGD $100 per PH worked.

Application Process:

If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at Career@U3infotech.com!

U3 Privacy policy for job applicants:

When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes

https://u3infotech.com/privacy-notice-job-applicants/

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to $3,000.00 per month

Work Location: In person