Job Description

Job Title: IT Helpdesk & Desktop Support Engineer

Job Location: West, Singapore

Job Type: Contract - 12 Months(Extendable)

Job Responsibilities

The staff has to be competent and work independently to provide the following services:

• Provide end-user support by troubleshooting issues related to workstations and peripherals, network connections, wireless devices, printers, and Microsoft Office business applications.
• Escalate unresolved incidents to the Company\'s 2nd level support staff and relevant vendor(s) where necessary.
• Keep track of every incident and ensure proper follow-through with updates to the Company\'s Web-based incident tracking system.
• Manually shift/move workstations as and when necessary (e.g. when there is the movement of staff seating or during BCP exercises).
• Deploy equipment with standard OS images and software.
• Perform routine backup work such as administering the daily backup jobs and restoration of backup data.
• Perform administrative work such as inventory management (recording, tracking, and discovery), and maintain documents in the corporate portal etc, under the Company\'s IT staff\'s supervision.
• Perform Windows Server administration.
• Provide end-user support on corporate applications running on Windows servers.

Job Requirements

• Possess at least a diploma or degree in Information Technology or Computer Science with a minimum of 2 years related experience in IT helpdesk & desktop support, Window Server and Network Administration.
• Experienced in providing IT help-desk operations and services to enterprise customers.

If this role sounds interesting to you, please share your updated CV in Word format asap stating your current, expected salary, and availability to take it forward.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7. We regret to inform you that only shortlisted candidates will be notified.

Mounika Tanuku

RMA Consultants Pte Ltd

EA Licence No. 93C4403

EA Regn. No. R22109193

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

2 years

Job Type

Contract

Job Specializations

,

Company Overview

RMA Group, a multi-disciplined business services group, was established in 1988. Our mission is to maximize shareholders\' values and satisfy our customers\' needs, while providing our employees a rewarding and productive work environment while conducting our affairs responsibly in the community.

Product & Services

With Multi National Company as our main clients, we always ensure that we provide the best service to our Clients. We assist the Clients in their recruitment, payroll administration, timesheet administration, and leave administration. We also provide customized HR services according to Client\'s needs.

Additional Company Information

EA No.

93C4403

Company Size

501 - 1000 Employees

Industry

Human Resources Management / Consulting

RMA Group