Responsibilities:
Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
Be available to take calls
Provide first level support to troubleshoot and solve technical problems
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight
Prompt response to queries via voicemail / email / fax
Accurate assessment/ resolution of problems
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
Coordination for employee user account administration, activation, changes, and terminations
Receive and answer all users' IT service request calls
Requirements:
Min Nitec in any disciplines.
* Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
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