Job Description

IT Service Desk Engineer (Banking / Trading Environment)

Overview:

Provide regional IT support and act as a local representative of the Global IT Service Desk. The role covers desktop, server, and network support, IT project work, and collaboration with global teams in a shift-based environment.

Key Responsibilities

Deliver desktop support to users and maintain server/network infrastructure in collaboration with global teams. Manage regional IT projects and participate in the follow-the-sun global support model. Handle incident management and escalation, ensuring compliance with global IT and security policies (Change/Incident/Problem/Request). Maintain and develop IT documentation (JIRA, Confluence) and internal knowledge base. Install, configure, and troubleshoot hardware, software, and network issues. Support user onboarding, email/application account setup, and IT orientation. Work on IT projects with global teams; occasional weekend work may be required.

Skills & Experience

Min 4-5 years' IT support experience, preferably in banking, finance, or trading environments. Proficient in Microsoft technologies (Office 365, Teams, Windows Server 2016/2019, AD Services). Experience with Endpoint Central, Cloud9, and trading system support preferred. Strong knowledge of network setup, leased lines, and internet connectivity. Familiar with ITIL framework, incident tracking, and documentation tools (JIRA, Confluence). Proven ability to manage stakeholders, drive process improvements, and communicate effectively. Exposure to Trading Technologies, CQG, Fidessa, and SharePoint is advantageous.

Qualifications

ITIL v3, Windows Admin, or CCNA certifications preferred. Must be willing to work on a shift schedule and support global operations.


R1105492


23C1935