Job Description

Singlife with Aviva is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife with Aviva provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with Financial Advisor channels and bancassurance, Singlife with Aviva offers investment solutions through its dollarDEX and Navigator platforms.

The mobile-first Singlife Account - with a Singlife Debit Card - allows customers to save, spend, earn and be insured all in one app. Singlife with Aviva was formed by the merger of Aviva Singapore and Singlife. First announced in September 2020 and valued at S$3.2 billion, it was the largest insurance deal in Singapore at the time and created one of the largest homegrown financial services companies in the republic.

Purpose of the Role

• Singlife with is looking at for a strong Leader in managing a team of staff ( incident managers) who are responsible for managing change, incident and problem management
• ITSM Ticketing Software that aggregates support tickets into queues and facilitates the assignment of tasks to individual incident managers. An incident manager will typically receive assignments for a few or as many as 200 support tickets (in various statuses) throughout the day or shift. Even with what seems like a large ticket backlog, most incident managers will only be actively focusing on 1-3 simultaneous incidents.

• The goal of the incident management process is to minimize the impact of IT incidents on system/service users and reduce the impact on business operations. The incident manager achieves this goal by performing a series of activities - some focused on understanding the issue, some on resolving it, and others to minimize future impacts

Role Attributes

• Oversight of incident management /Program management for all the subsidiaries under Singapore life limited

Key Responsibilities

• Overseeing the incident management process and team members involved in resolving the incident.

• Responding to a reported service incident, identifying the cause, and initiating the incident management process.

• Prioritizing incidents according to their urgency and influence on the business.

• Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.

• Collaborating with the incident management team to ensure that all protocols are diligently followed.

• Logging all incidents and their resolution to see if there are recurring malfunctions.

• Adjusting the incident management process as required to ensure its effectiveness.

• Communicate with upper management if major issues are found in the IT system.

Requirements

• Bachelor\'s degree in information technology, engineering, or a related field.
• At least 6 years\' experience working in IT service management, or a similar role.
• Strong knowledge of IT service management software including ITIL and COBIT.

• Experience working with IT systems and software
• such as SolarWinds, Service Now, Zabbix, and Cloud-Native (AWS, Azure) software.
• Solid knowledge of programming languages, such as SQL, Java, etc
• Excellent managerial skills and ability to collaborate with team members.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Strong problem-solving, analytical, and time management skills.
• Ability to Lead the Team with command

If you have what it takes, please do not hesitate to click apply!

Singlife