Job Description

Responsibilities

• Provide day-to-day support for IT operations and functions, such as IT infrastructure, network, security and telephone systems, customized business applications and transformation.
• Provide technical support and helpdesk service to staff/ end users on PC’s hardware, software and applications and other IT related requests.
• Assist in deploying and managing software applications, solutions, and their enhancements to existing and new users.
• Assist in conducting user training on systems, software applications and IT security.
• Administer and upkeep required systems including IT ticketing management and IT administrative documentation such as user accounts, IT asset and inventory loan and review of improvements to SOP and Work Instructions
• Tracking of IT Assets / Equipment, purchase of IT related equipment and control of IT-related inventories
• Provide ad-hoc support as and when required, including off-hours support in the event of service outages and preventive maintenance routine whenever applicable.

• Degree in Computer Science or related field
• Minimum 8 years of relevant experience in IT helpdesk, day-to-day operations support and infrastructure management
• Strong technical foundation in Windows, iOS, Android, LAN networking, desktop management, desktop security tools and other relevant end-user computing technologies
• Good interpersonal, written, and oral communication skills
• Ability to collaborate effectively with team members cross-functionally
• Informed knowledge of current technology landscape and development