Job Description

Requirements

Experienced IT Infrastructure Manager with over 7 years of hands-on expertise in managing complex IT environments across multiple regions. Proven track record in leading global infrastructure initiatives, optimizing system performance, and ensuring robust security compliance. Adept at strategic planning, vendor management, and cross-functional collaboration to deliver scalable and resilient IT solutions.


Responsibilities:

Lead and oversee global IT infrastructure operations

, including data centres, cloud platforms, network systems, and endpoint devices.

Design and implement scalable infrastructure strategies

to support business growth and digital transformation across international offices. Plays a key strategic and operational role in driving digital transformation across the organisation.

Manage global teams and coordinate with regional IT leads

to ensure consistent service delivery and infrastructure standards.

Develop and enforce global IT policies

, including security protocols, compliance measures, and disaster recovery plans. Ensure data governance and compliance with regulatory standards.

Drive infrastructure modernization projects

, including cloud migration, virtualization, and automation initiatives.

Monitor and optimize system performance

, ensuring high availability, reliability, and cost-efficiency. Oversee day-to-day IT operations, including network infrastructure, systems administration, and user support.

Oversee vendor relationships

, including contract negotiations, service level agreements (SLAs), and performance reviews.

Ensure compliance with international data protection regulations

(e.g., GDPR, HIPAA) and industry standards. Ensure business continuity and disaster recovery plans are up to date and tested.

Lead incident response and root cause analysis

for infrastructure-related issues across global sites.

Provide management-level reporting

on infrastructure health, security posture, and strategic initiatives.

Skills and Experience

1.

Technical Skills

Knowledge of operating systems (Windows, Linux, macOS) Experience with networking (DNS, DHCP, SDWAN, VPNs, routing, firewalls) Proficiency in server management (file servers, database servers) Expertise in virtualization and cloud technologies (VMware, Microsoft Azure) Backup and disaster recovery strategies System monitoring and performance tuning
2.

Security and Compliance

Security best practices (firewalls, antivirus, encryption, access control) Understanding of data protection regulations for multiple regions (GDPR, etc.) Experience with patch management and vulnerability assessment
3.

Troubleshooting and Support

Implementation of ITSM and asset management Incident response and problem-solving skills Helpdesk or user support experience (T1-T3) Ability to diagnose and resolve hardware/software issues
4.

Automation and Scripting

Scripting skills for system management tasks (PowerShell, Bash) Familiarity with automation tools (Power Automate, Sharepoint, Powershell)
5.

Documentation and Reporting

Ability to create and maintain system documentation Report generation for performance, security, and usage metrics Maintain accurate inventories, ensure compliance with licensing agreements, and optimize asset utilization.
6.

Project Management and Planning

Ability to handle infrastructure upgrades and migrations Experience with planning and executing IT projects Liaise with vendors, consultants, and internal stakeholders to ensure smooth implementation and system integration

Leadership & Collaboration

+ Team Management: Leading cross-regional IT teams
+ Experience working with cross-functional teams. Ability to work closely with IT team members from other locations
+ Foster a culture of innovation and continuous improvement within the organisation
+ Stakeholder Communication: Translating technical concepts for non-technical audiences
+ Project Management: Infrastructure upgrades, cloud migration, system integration
8.

Certifications

Relevant certifications (Microsoft, Cisco, AWS, etc.)
9.

Experience in IT Infrastructure Management

Familiarity with managing and maintaining a site's IT infrastructure Knowledge of industry-standard tools for monitoring and managing systems
10.

Adaptability and Learning

Ability to work independently and take ownership of issues.

Willingness to stay current with evolving technologies Flexibility in adapting to new systems or processes

Studies

Bachelor's or master's degree in computer science

, information technology or equivalent practical experience.

Technical Certifications

: Microsoft Certified: Windows Server, Azure, etc. Cisco Certified Network Associate (CCNA, CCIE) Cloud Computing (AWS, Azure, GCP) Cyber Security: CISSP, CCSP, CISM, CISA, CEH Management: ITIL, PMP Proficiency in IT infrastructure, network administration, system management, and security best practices. Familiarity with the organization's specific technology stack is a significant advantage.

Relevant Work Experience

(practical hands-on experience): + Minimum of 7 years of experience in IT support, IT leadership, system administration, or a related field
*

Language

: English & Chinese