Job Description

Our client, a government agency is looking for IT Infrastructure Support Specialist to join their infrastructure team in providing operational support for data center.

Role Purpose:

To provide operational support across data center and infrastructure operations, IT asset lifecycle management. This role ensures the stability of critical infrastructure while maintaining accurate asset records and supporting frontline IT infrastructure needs.





Key Responsibilities:

Data Center Support

Provide escort and supervision of maintenance personnel during routine data center servicing Provide 24/7 (including weekends and Public Holidays) monitoring and response for data center facilities infrastructure to meet JTC operational requirements Respond swiftly to system alerts and alarms, troubleshooting and resolving issues. To arrive onsite within two (2) hours together with JTC-appointed Contractor at data center if immediate attention is required Maintain the data center environment within optimal parameters (temperature, humidity, airflow) to ensure equipment stability. Maintain cleanliness and tidiness of the data center Control access to the data center, ensuring only authorized personnel are allowed entry Perform a monthly review of card access transaction logs

IT Asset Management

Maintain accurate inventory records for hardware and software licenses Managing software procurement/licensing Track asset lifecycle (deployment, transfers, refreshes, decommissioning) Conduct periodic review and reconcile discrepancies Manage warranty and support contracts for IT equipment Process software requests, license procurement and renewals

General Infrastructure Support

Provide Tier 1-2 infrastructure support Identify opportunities to automate or streamline repetitive tasks

Requirements:

Experience: 5+ years in data center ops, IT asset management or EUC support Ability to work independently and beyond normal working hours and weekends Strong communication, multitasking, and problem-solving abilities Strong organizational and detail-oriented approach Ability to manage multiple tasks, prioritize workload, and to work under pressure to meet deadlines and service level agreements Meticulous attention to detail to ensure accuracy and reliability in system configuration, documentation and procedures Good problem-solving and analytical skills Preferably with technical understanding of data center infrastructure (Power and Cooling, Fire Suppression system, Environment Monitoring system, Water Leak Detection system, etc) Familiar with ITSM tools (e.g ServiceNow, Jira) Basic knowledge of endpoint management (Intune, SCCM) is a plus
All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.





We regret to inform that only shortlisted candidates will be notified.





"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").





e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA."





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