It Ops Engineer With Itcan Pte Limited (singapore)
Singapore, Singapore
Job Description
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- Perform standard monitoring and batch tools such as TrueSight, Geneos, Splunk
- Monitor exceptions and react in accordance to Standard Operating Procedures
- Perform timely escalation to support teams to ensure alerts/exceptions are promptly managed.
- Support recovery of IT-related incidents related to software, hardware and applications
- Create, assign tickets and perform escalation to relevant support for investigation
- Ensure tickets are updated with recovery actions
- Operate batch tools to support daily data processing
- Monitor batch flow and exceptions, and perform timely escalation for investigation
- Perform change request, batch submission, backup, recovery, restart functions
- Perform timely health checks on various bank platforms such as AS400, Mainframe, etc.,
- Ensure exceptions are escalated promptly for investigation and recovery
- Manage printing and distribution
- Operating systems such as Windows, Unix, AS400 and Mainframe - Level 1
- Batch Scheduling tools - Control-M - Level 1
- Microsoft tools - Excel, PowerPoint, Outlook - Level 1
- Monitoring Tools - Splunk, ITRS Geneos, BMC Truesight - Level 1
- ITIL Framework - Basic
- Communication and Interpersonal Skills - Basic
- Analytical and Problem Solving Skills - Basic
- Team Player and a Self-starter - Basic
- Monday to Friday
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Job Detail
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Job IdJD1161817
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned