Job Description

Roles and Responsibilities:

• Set goals and drive the team to achieve its objective by leading the team effectively and efficiently.
• Operation Planning and controlling. Plan and manage operation resources and ensure that all operational activities in Project, Software, and Maintenance are getting done based on the company’s objective, operational goals, and customer requirements.
• Crisis Management. Able to re-assign resources from relevant work scope and deploy effectively when an issue arises.
• Cost Control Measures for. Establish a clear objective on cost control measures when it comes to operations (eg. Labor Cost, Equipment, Subcontractor) in terms of purchases relating to projects, maintenance, research, and development work.
• Operation problem-solving. Propose reliable solutions based on the leverage of knowledge between products and services. Able to quickly identify, problems with root cause analysis and recommend a solution where it added value of shorter lead time and more robustness.
• New Product Development. Engage with the technical team to understand the product and assist in early involvement in product development in the aspect of technical capability.
• Manpower Planning. Handle staffing requirements and manage staff performance.
• Review operation procedures and develop a set of policies and guidelines that integrate and align with the company’s long-term goals.
• Continually monitor and improve the overall performance of the operation.
• Be a positive role model and leader to your fellow subordinates.
• Periodically follows up with the management team to ensure goals are being met and get guidance in the removal of any obstacles that are preventing their completion.
• Develop excellent internal and external relationships with stakeholders to achieve new ideas and procedures to keep pace with Industry Standards and methods.
• Ensure training is provided and work with the training group to assist in the development of training materials as required.
• Keep employees’ technical knowledge up to date and propose training plans for each team member. Ensure that all of the issues are well matched to the capability of the individuals within the team

• Lead the team in implementing and upholding good project management principles and practices for project system design, equipment installation, configuration, testing, and commissioning
• Implement & ensure proper project management disciplines, structure, and processes to drive scope estimation, prioritization, and delivery of the project
• Manage client expectations and ensure proper scope management
• In charge of managing and handling the implementation of successful system integration projects
• Communicating product development and technical activities to the sales team and customers
• Liaise and coordinate with the technical team, subcontractors, and customers with regard to the implementation of the project
• Responsible for overall project budgets, monitors and controls cost ensuring the effective and efficient expenditure of allocated funds

• Provide technical assistance to the Sales Team and the General Manager in the preparation of quotations and government tenders.
• Coordinate closely with internal sales and technical experts to align solution design with customer’s business requirements
• Create business opportunities and sales inquiries for the company’s growth.
• Managing customer expectations. Build strong relationships with customers to understand their needs and requirement to be able to propose solutions.
• Provide relevant market intelligence to Management to identify potential business opportunities.

• Training. Ensure work-related training is provided and coordinate with HR to assist in the development of training materials when it is required.
• Competency Management. Keep employees’ technical knowledge up to date and propose training plans for each team member. Ensure that all of the issues are well-matched to the capability of the individuals within the team.
• Develop clear successors within the group. Coach and mentor to develop skills needed as successor.

• Lead, promote, and ensure the team follows safety management systems and work procedures.

• Degree in Computer Science/Information Technology, Engineering or equivalent.
• Minimum 7 years of relevant experience.
• Certified PMP, Agile, and/or Scrum Master practitioner with at least 3 years of practical implementations preferred.
• Handling IT Systems, Queue management systems, Visitor management systems, or Payment systems is an advantage.
• Familiar with Networking and Various Operating Systems (e.g. DOS, Windows, Linux).
• Knowledge of Software solutions (e.g. JAP, Servlet, DHTML, AJAX, Java Script, XML, Tomcat, JRUN) is an advantage.
• Strong budgeting, leadership, and managerial abilities, to lead and manage the stakeholders.
• Excellent written and verbal communication skills are essential for collaborating with various levels of management.
• Technology-focused, self-motivated, and proactive in problem-solving.
• Team player and can work with minimum supervision.