o Manage the different IT Security platforms seamlessly.
o Handle first point escalation for all technical and process issues.
o Provide technical subject matter expertise wherever required.
o Ensure proper communication and quick resolution as a crisis manager.
o Plan and schedule Changes, Coordinating with different stakeholders.
o Escalate issues to the next level and management in a timely manner.
o Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
Perform Trend analysis, identify top few incidents and work with respective teams/individuals to minimize the incidents, hardware/software troubleshooting
o Participate in rotational on-call rota for data security platforms.
o Perform changes or work on incidents during weekends as necessary.
Work in shifts as necessary.
Primary Skills
1. Symantec Data Loss Prevention
Secondary Skills:
2. Trend Micro Deep Discovery Email Inspector (or experience in any other Sand boxing based Security solution e.g. FireEye, McAfee Advance Threat Detection, Symantec Advance Threat Protection)
3. Imperva Securesphere (Database Audit Monitoring)
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