Job Description

Location:

Central/East

Working Hours:

12-hour rotating Day/Night Shift (2 days work, 2 days off)

Employment Type:

12-Month Contract (Renewable)

Salary:

Up to $3,100/month + Shift Allowances

Job Highlights:

Provide first-level IT support via phone and email 2 days on / 2 days off rotating shift schedule Competitive salary with shift allowances Stable 1-year renewable contract Be part of a well-established IT support environment

Responsibilities:

Provide First Call Resolution (FCR) support through phone and email. Respond promptly to incoming support requests and service tickets. Perform Level 1 troubleshooting and escalate unresolved issues to the next level. Track, manage, and update users on incident status and progress. Maintain case ownership from initiation to closure. Record accurate and detailed incident reports in the ticketing system. Prioritize and classify incidents based on impact and urgency. Alert the Team Lead on unusual incident trends or spikes.

Requirements:

Minimum Nitec in IT or a related discipline. At least 1 year of experience in Service Desk, Desktop Support, or End-User IT Support. Familiar with: Windows OS/ Active Directory (user account management)/ Microsoft Outlook/ Mobile device troubleshooting Strong communication, customer service, and problem-solving skills. Open to Singapore Citizens only due to project requirements.

What We Offer:

Competitive base salary of up to $3,100/month (based on experience). Shift allowances for day and night work. 12-month renewable contract with potential for extension. Opportunity to gain hands-on experience in a stable and well-established IT environment.
Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2,500.00 - $3,100.00 per month

Experience:

in Service Desk, Desktop Support, or End-User IT Support: 1 year (Required)
Work Location: In person