Manage service desk tickets and provide technical support to end-users, focusing on hardware-related issues.
Diagnose and troubleshoot hardware problems across desktops, laptops, and peripherals.
Perform imaging/cloning, configuration, and maintenance of computer hardware.
Deliver Level 1 support for IT hardware including computers, printers, and related devices.
Prepare and set up laptops for new hires, ensuring readiness and compliance.
Administer and maintain computer networks and related IT environments.
Maintain accurate documentation of hardware inventory, procedures, and operational workflows.
Perform other duties as assigned by the supervisor.
About You:
Minimum 2 years of relevant experience in IT support.
Proficient in Windows operating systems and platforms.
Hands-on experience in hardware installation, repair, and troubleshooting.
Strong problem-solving and multitasking abilities.
Good communication and interpersonal skills.
Diploma/Bachelor's degree in Computer Science, Engineering, or a related field.
Experience in GMP (Good Manufacturing Practice) environments is an added advantage.
Duration: 12 months, renewable based on performance
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