Job Description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is

a place to do great work

, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also

a great place to work,

providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

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Responsibilities

Support the IT Applications team in day-to-day administration and configuration of Razer's enterprise service management platform (IT Service Management, workflows, and service catalog). Assist in monitoring incident, request, and change tickets across the platform, ensuring timely updates and resolution tracking. Help configure forms, fields, and simple workflows under supervision. Perform basic testing of enhancements, bug fixes, and new workflows in UAT environments. Document process flows, user guides, and knowledge base articles for enterprise application modules. Assist in maintaining data integrity (user records, groups, etc.) by running reports and validating inputs. Support ad-hoc projects such as UI changes, dashboard/report creation, or new module deployments. Collaborate with IT team members to troubleshoot issues and escalate where necessary. Perform other duties as assigned to support enterprise applications in the MIS team. Assist in testing and documenting AI features within the platform helping the team evaluate usability and adoption.

Learning Objectives

Gain hands-on exposure to ServiceNow's ITSM module and its role in IT service management. Develop skills in workflow configuration, ticket lifecycle management, and platform administration. Understand ITIL concepts and how they are applied through service management modules. Build problem-solving skills by analysing issues and assisting in resolution or escalation. Learn how to create and maintain technical documentation and knowledge base articles. Collaborate with cross-functional IT teams to experience enterprise application delivery and support.

Requirements

Basic knowledge of ITSM concepts (incidents, requests, change management). Familiarity with web-based applications and willingness to learn enterprise service management tools. Good analytical and problem-solving skills, with attention to detail. Strong interest in IT systems, automation, or enterprise applications. Ability to document processes clearly and communicate effectively with both technical and non-technical users. Willingness to learn new tools and work independently when required. Team player with strong collaboration and interpersonal skills.

Pre-Requisites :

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Are you game?