It Sg Senior Desktop Support Engineer (mandarin Speaker)

Singapore, Singapore

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Principal Accountabilities

Day to day user support
End user equipment support
Basic server and network equipment support
Inventory management
Monitoring queue and routing tickets
Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details
Coordinate with vendors and internal resources to ensure operational excellence
Monitoring applications and services
Perform day to day operational tasks to maintain healthy system function
Review and analyse information systems to improve quality and stability
License management
Incident, Problem and Change management
Takeover support of new systems and procedures.

Requirements

Minimum 3 years\xe2\x80\x99 experience in IT as end user support specialist
End user equipment support
Knowledge of desktop operating systems
Ability to evaluate and solve complex problems and issues
Knowledge of SQL, XML, PowerShell
Knowledge of server and network infrastructure
Understanding of the API principle
Understanding of the architecture of the multi-tier systems
Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial
Documentation skills
Ability to thrive under stressful situations
English and Mandarin language proficiency is a MUST

Benefits

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