Job Description

Position Description :- The primary responsibility of the IT Support Analyst is to provide assistance, guidance and support to the internal end user environment with regards their daily business oper Position Description :- The primary responsibility of the IT Support Analyst is to provide assistance, guidance and support to the internal end user environment with regards their daily business operation. This is a hands-on role in a trading environment and presence in the office is essential to the role. Key Responsibility :- . Provide hands on infrastructure, PC & end user support. . L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc. . Provide support for all business units in Singapore and remote Work from home staff . Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.) . Install, support & troubleshoot Microsoft Operating systems and products . L1 support of internally developed and vendor provided business applications. . Software & hardware Inventory management and ensure documentation is kept up to date. . Collaborate with global IT teams on project implementations tasks such as testing, upgrade, migration and movements. . Ensure security and compliance in the end user computing space. Optional Bloomberg /IRESS, and Trading order management applications/CRM Tools support. Key Requirements :- . Minimum 5-6 years of experience in desktop support. . Knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable . A strong end user focus and can do attitude. . Great communication and strong interpersonal skills. . The flexibility to deal with conflicting and ever changing priorities. . Proven ability to work under pressure. . 4 + years IT experience with at least 2 in financial services . Experience in providing face to face and remote Support for internal/external applications. . Good command of written and spoken English . Analytically minded, logical problem solver who is able to think outside the square . Able to work autonomously as well as part of a small team . Able to work independently under high SLA and trading env pressure . Knowledge of trading technologies and market data platforms used in the local market environment is desirable. (Bloomberg//Thomson Reuters) Interested candidate can send resume to Regards Vimali Shah Global Search Partners EA Licence No:- 14C7000 Registration No :- R1878864