Job Description

Job Title: IT Support Analyst

• Deliver IT services to internal customers in Singapore and not limited to SEA & Taiwan Countries.

• Provide support to GRC, Office and Warehouse Support.

• Monitor data center, applications, equipment for uninterrupted IT services.

• Collaborate with Global Infrastructure, application, and security to implement company standards as needed.

• Maintain system documentation, IT Inventory and change control logs.

• Ensuring new hire are provided with the required hardware on time before the new hire on board.

• Diagnosing PC / Hardware faults and supply solutions as required.

• Assisting in the updates of software patching as required e.g. Anti-virus and Windows Server Updates.

• Assisting technical staff in the event of Major incident or critical system failures.

• Assisting employees with software and hardware issues e.g. Microsoft Office, printers, mobile and other

business applications.

• Will need to be on call during non-office hours to support 24 x 5 and Quarter-End Support even during weekend.

• Attending post monthly server patching verification on Sunday to make sure the Servers are in working

condition. Travelling on-site is needed if the Server need physical restart.

• Other duties as assigned.

Education Bachelor’s degree in IT or equivalent experience. Experience

• 5+ years of IT professionals experience in a fast-paced, MNC company environment.

• Relevant technical certificates a plus. (Server, Network, Application, IT Project Management)

• Broad knowledge of hardware, software, desktop support and IT security is required.

• Hand-on Experience in Server Room Support and Client Desktop Support.

• Working experience in Warehouse environment and on call duty .

• Have experience in Handheld barcode scanner, barcode printer, E1/SAP Printer support.

• Have experience with inbound and outbound warehouse operation.

• 30% travel required to other sites when needed.

Knowledge, Skills, Abilities

• Some Knowledge on network and Servers are required. (We have internal Network & Server Team).

o Mount Cisco Router/Switch/ Dell Server. o Setup UPS alerts and Server Contingency planning. o Basic Server OS installation and RAID setup.

• Minimum 4-5 years’ experience in IT Site Support/Service Desk Level 3/ Desktop Support.

• Microsoft SCCM knowledge for software distribution and computer formatting skills using it.

• Knowledge in IT ticketing System like Remedy and ServiceNow is needed as we will be working according to

ticket SLA.

• Some knowledge in MES application, Oracle R12, E1 or SAP is bonus as Site Support will be 1st level support

before escalating to Application Team